Privacy policy

Greenmile Sustainable Housing nv Sustainable Housing nv takes your data protection rights seriously.

This Privacy Policy is the basis on which all personal data that we collect on you or that you provide to us will be processed.

By using our website and/or our services you consent to and accept the way in which we handle your personal data.

1. Data we collect on you

Directly identifiable data

Greenmile Sustainable Housing nv only collects and processes personal data that you provide to us by means including:

  • Filling in forms on our website;
  • Communication by telephone, email or any other channel;
  • Filling in an online contact form;
  • Filling in an online survey.

The data that you provide us includes (non-exhaustive): name, address, date of birth, national registration number, gender, email, telephone number and financial data.

Indirectly identifiable data

With your visit to our website we can collect the following information on you in an automated way:

  • Technical details, such as: IP address, browser type and version, operating system and platform;
  • The identification of your appliance;
  • Information about your visit including the full Uniform Resource Locator (URL), the clicking order to, on and from our website (including date and time), the products/services you viewed or searched for, the page response times, download errors, duration of the visit to certain pages, information about interaction with the pages, methods used to leave the page;
  • Telephone numbers used to phone our staff.

Greenmile Sustainable Housing nv processes your personal data in accordance with the laws on data protection as in force and relevant, and as changed, supplemented or replaced from time to time:

  • The Belgian law of 30 July 2018 concerning the protection of natural persons with respect to the processing of personal data;
  • Regulation 2016/679 of the European Parliament and the Council concerning the protection of natural persons in connection with the processing of personal data and concerning the free movement of the data, and to repeal Directive 95/46/EC and all corresponding or similar national laws or regulations in Belgium.

2. Use of your data

Your data can be used for purposes including the following: compliance with legal obligations, to provide you with the data (and services) that you request, to notify you after a request from you to this end.

3. Applicable legal basis

We collect and process your data based on the following legal grounds (non-exhaustive):

  • Your permission;
  • The processing of your data is required:
    • to comply with a legal obligation;
    • to promote our legitimate interests, in particular freedom of information.

4. Communication of your personal data

To the extent required, Greenmile Sustainable Housing nv shares your data (see the provisions of art. 2 and 3) with:

  • legally associated companies;
  • our business partner (such as Win AM);
  • government services (incl. legal and police services);
  • banks and insurers;
  • our professional advisers;
  • our suppliers of IT-related services;
  • our suppliers of marketing-related services;
  • our service providers involved with analytics and search engines who ensure the improvement and optimisation of our website.

In principle, your data are not transmitted to third countries or international organisations.

5. Your rights

In conformity with the law on Data Protection you are entitled to view your personal data that we process and have it corrected or deleted if required.

A request to do this must be sent to with a copy of your identity card or other proof of your identity. You then help us to prevent unauthorised persons from gaining access to your data or changing or deleting it.

You can always submit a complaint to the Data Protection Authority (,) Drukpersstraat 35 in 1000 Brussels if you do not agree with the way in which Greenmile Sustainable Housing nv processes your data.

6. Storage of your personal data

We save your personal data in accordance with the applicable legislation relating to data protection. Your data will be saved for no longer than is required to achieve the abovementioned objectives.

7. Update

Greenmile Sustainable Housing nv can update this Privacy Policy at any time, for example to comply with new legal, contractual or administrative obligations. Users will be notified of amendments via the website.

8. Contact details

Questions, remarks and/or requests concerning this Privacy Policy can be sent to